Small-business friendly · Custom scope
Automate repetitive work that needs a little interpretation
Rules work well for predictable inputs. AI can help when incoming information is unstructured, such as an email or a free-text enquiry. We combine both so your workflow has clear steps, useful checks and an owner when something goes wrong.
Who this is for
Small operations, customer service and sales teams that repeatedly read, categorise, summarise or draft the same kinds of information before moving it into another tool.
A practical example
An incoming enquiry can be classified by service, summarised and routed to the right person with a draft reply. The team approves the reply before sending it, while failed or ambiguous items enter a review queue.
What the starter includes
- One workflow with up to two supported business tools
- One AI classification, summarisation or drafting step
- A human-review checkpoint and failure notifications
- Representative test cases and workflow documentation
Timing and delivery
Plan 2–4 weeks for a pilot after access, sample inputs and acceptance criteria are agreed. Expansion follows a review of real exceptions and operating costs.
After your enquiry, we review the goal, current setup and budget. You receive a scope with deliverables, exclusions and milestones before committing. Feedback and access to your content or systems affect the schedule.
Tools and ongoing costs
An appropriate automation platform or custom APIs combined with a language-model step. We choose the approach around existing tools, authentication, retries and the team’s ability to maintain it.
Third-party subscriptions, domains, hosting, ad spend and taxes where applicable are identified separately. Payment milestones and optional maintenance are agreed in the proposal.
Questions before you start
Do we need AI for every workflow?
No. If the task can be described with reliable rules, start with ordinary automation. AI is appropriate when interpreting language or documents adds value worth its cost and review effort.
Can you automate our CRM follow-ups?
We can scope lead routing, summaries, reminders and draft messages where the CRM supports the required APIs. Sending messages and changing records should follow your approved rules and permissions.
What happens if an integration fails?
The workflow should capture the failure, notify an owner and allow a safe retry or manual action. We agree how to avoid duplicate records or repeated actions during the design stage.
Plan your next step
Based in Nepal, working remotely with small businesses in Australia, the UK, New Zealand and the USA.
Let's plan an AI system that proves its value.
Tell us which repetitive workflow, customer bottleneck, or product experience needs improvement. We'll map a practical AI starting point around your data, controls, and desired outcome.
- Free 30-minute AI use-case call
- Agents, automation, and product AI
- Guardrails and human handoff planned
- We reply within 24 hours
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